The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Before you enter your details onto the Portal please click the following links to review our PrivacyPolicyTerms of Use and CookiesPolicy on the Claims Portal website for more information.

Claims Portal 2018 developments – announcing Release 6

During 2018 Claims Portal will be making a series of seven Portal enhancements, which will be delivered in a single change termed as Release 6. This work is necessary in order to deliver changes which are required to comply with general data protection regulation and to enhance the performance and governance of the system, prior to the implementation of Ministry of Justice (MoJ) whiplash reforms. We appreciate the impact changes to the Portal has on our Users, particularly the A2A community. We intend to provide as much information as possible at the earliest opportunity to help your teams prepare for the necessary changes. We will, of course provide further information and updates soon.

For the full Release 6 announcement and subsequent updates visit the Claims Portal website news and update section or sign up to the Portal newsletter.

Please note that all Claims portal services (web browser production and training and A2A production and integration sites) will be unavailable on Sunday 8th July for scheduled maintenance. We apologise for any inconvenience this may cause.

Is your internet browser version up to date? The Claims Portal only supports web browser versions of Internet Explorer (IE) that are supported by Microsoft -this is for security reasons and the protection of you/your clients data. IE9 and versions below (IE6, IE7, IE8) are no longer supported.  

To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.

More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.

Do you have a user guide? Go to the web site to keep up to date and view user guides.

Claims Portal Service Hours:

* Monday to Friday 07:00–19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00

Claims Portal Helpdesk Hours:

* Monday to Friday08:00 –18:00
* Saturday N/A

Contact Info
Contact Info

User guides and useful information can be found at:

Access Policies
Access Policies

Access to the Portal is governed by Portal User Agreements which set out the General Conditions of Use on which you may use the Portal provided by Claims Portal Limited.


If you have forgotten your username or password contact your internal DATA SECURITY or SYSTEMS ADMINISTRATOR.

For other matters, please contact us at