MAINTENANCE – On Sunday 22nd May from 05:00 to 19:00 we will be performing maintenance on the PRODUCTION site and the service will not be available. We apologise for any inconvenience.
MULTIFACTOR AUTHENTICATION – Went live on 21st March 2022. Please review information in news section of Claims Portal web site.
IMPORTANT INFORMATION
For security reasons all user accounts have an expiry date. Administrations will receive an email 14 days before their Admin account is due to expire and must change the expiry date to retain access to the portal. Please review the web site for guidance on how to change your expiry data https://www.claimsportal.org.uk/more-from-us/expiry-date-notification/
Do not share your User ID or Password, as it is a breach of the Claims Portal User Agreement to share credentials.
Before you enter your details onto the Portal please click the following links to review our PrivacyPolicy, Terms of Use and CookiesPolicy on the Claims Portal website for more information.
Is your internet browser version up to date? The Claims Portal supports IE, Google Chrome and Firefox but you must ensure that you are using the latest version supported by your supplier – this is for security reasons and the protection of you/your clients data.
To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.
Do you have a user guide? Go to the web site http://www.claimsportal.org.uk/ to keep up to date and view user guides.
Claims Portal Service Hours:
* Monday to Friday 07:00–19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00
Claims Portal Helpdesk Hours:
* Monday to Friday 08:00 –18:00 (excluding bank holidays)
* Saturday 08:00 - 14:00