PRODUCTION SITE MAINTENANCE ACTIVITY: Maintenance of the production site is scheduled for Sunday 14th March from 7.00 am to 11.00 am. If you use the web browser or the A2A production service during this time you will experience multiple short term interruptions. We apologise for any inconvenience this may cause.
IMPORTANT INFORMATION
For security reasons all user accounts have an expiry date. Administrations will receive an email 14 days before their Admin account is due to expire and must change the expiry date to retain access to the portal. Please review the web site for guidance on how to change your expiry data https://www.claimsportal.org.uk/more-from-us/expiry-date-notification/
Do not share your User ID or Password, as it is a breach of the Claims Portal User Agreement to share credentials.
Before you enter your details onto the Portal please click the following links to review our PrivacyPolicy, Terms of Use and CookiesPolicy on the Claims Portal website for more information.
Is your internet browser version up to date? The Claims Portal supports IE, Google Chrome and Firefox but you must ensure that you are using the latest version supported by your supplier – this is for security reasons and the protection of you/your clients data.
To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.
More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.
Do you have a user guide? Go to the web site http://www.claimsportal.org.uk/ to keep up to date and view user guides.
Claims Portal Service Hours:
* Monday to Friday 07:00–19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00
Claims Portal Helpdesk Hours:
* Monday to Friday08:00 –18:00
* Saturday N/A