The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Before you enter your details onto the Portal please click the following links to review our PrivacyPolicy, Terms of Use and CookiesPolicy on the Claims Portal website for more information.

Is your internet browser version up to date? The Claims Portal supports IE, Google Chrome and Firefox but you must ensure that you are using the latest version supported by your supplier – this is for security reasons and the protection of you/your clients data.  

IMPORTANT MESSAGE:
Please ensure that you are aware of the security changes that will be applied to the Claims Portal. Review full information on the Claims Portal web site https://www.claimsportal.org.uk/news-and-updates/2019/  NOTIFICATION OF SECURITY CHANGES.

To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.

More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.

Do you have a user guide? Go to the web site http://www.claimsportal.org.uk/ to keep up to date and view user guides.

Claims Portal Service Hours:

* Monday to Friday 07:00–19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00

Claims Portal Helpdesk Hours:

* Monday to Friday08:00 –18:00
* Saturday N/A