The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Do you want to be able to reset your Administrator Password online?
In order to be able to reset your Administrator password online you must have a valid and up to date email address in your Administrator user settings. Log in today and update your settings. Click here to find out how.

Reset your Administrator password online

To reset your Administrator password online click on the Cannot access your Administrator account? link at the bottom of the page. Click here to find out more.

Do you have a userguide? Go to the web site to keep up to date and obtain user guides.

Service and Support hours for the Portal and Help Desk excluding Bank holidays are:

Portal Service Hours:

   * Monday to Friday 07:00 – 19:00
   * Saturday 08:00 – 14:00

Portal Helpdesk Hours:

   * Monday to Friday 08:00 – 18:00
   * Saturday N/A

Section: If you are an Administrator please remember to select the "Administration" option from this dropdown list before you click the button "Login"
Access Policies

Access to the Portal is governed by Portal User Agreements which set out the General Conditions of Use on which you may use the Portal provided by Claims Portal Limited.


If you have forgotten your username or password contact your internal DATA SECURITY or SYSTEMS ADMINISTRATOR.

For other matters, please contact us at

Contact Info