MAINTENANCE: is scheduled for TUESDAY 9 November 2021 and THURSDAY 11 November 2021 between the hours of 21:00 and 23:00. During this time the portal will be operational, however, the PAF validation function may not be available.
IMPORTANT INFORMATION
For security reasons all user accounts have an expiry date. Administrations will receive an email 14 days before their Admin account is due to expire and must change the expiry date to retain access to the portal. Please review the web site for guidance on how to change your expiry data https://www.claimsportal.org.uk/more-from-us/expiry-date-notification/
Do not share your User ID or Password, as it is a breach of the Claims Portal User Agreement to share credentials.
Before you enter your details onto the Portal please click the following links to review our PrivacyPolicy, Terms of Use and CookiesPolicy on the Claims Portal website for more information.
Is your internet browser version up to date? The Claims Portal supports IE, Google Chrome and Firefox but you must ensure that you are using the latest version supported by your supplier – this is for security reasons and the protection of you/your clients data.
To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.
More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.
Do you have a user guide? Go to the web site http://www.claimsportal.org.uk/ to keep up to date and view user guides.
Claims Portal Service Hours:
* Monday to Friday 07:00–19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00
Claims Portal Helpdesk Hours:
* Monday to Friday 08:00 –18:00
* Saturday N/A