The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Please note that all reference and access to archived claims in the Claims Portal has been removed from the Claims Portal web browser service. See http://www.claimsportal.org.uk/en/news-and-announcements/ for more information.

Release 5 changes have now been implemented. For the latest information please visit our Release 5 FAQ and watch our website for news and announcements.

Is your internet browser version up to date? The Claims Portal only supports web browser versions of Internet Explorer (IE) that are supported by Microsoft - this is for security reasons and the protection of you/your clients data. IE9 and versions below (IE6, IE7, IE8) are no longer supported.

To reset your Administrator password online use the "Cannot access your Administrator account?" link located in the Login section.

More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.

Do you have a user guide? Go to the web site http://www.claimsportal.org.uk/ to keep up to date and view user guides.

 
Claims Portal Service Hours:

* Monday to Friday 07:00 –19:00 (excluding bank holidays)
* Saturday 08:00 – 14:00

Claims Portal Helpdesk Hours:

* Monday to Friday 08:00 – 18:00
* Saturday N/A