Do you have a userguide? Go to the web site http://www.claimsportal.org.uk/ to keep up to date and obtain user guides.
Service hours for the portal and Help Desk excluding Bank holidays are:
* Monday to Friday 07:00 – 19:00
* Saturday 08:00 – 14:00
Security message
As you may have heard, a widespread Internet security vulnerability nicknamed ‘Heartbleed’ was announced this week. Following the disclosure, we immediately took the actions needed to ensure the security of the Claims Portal service.
All our systems, along with their security certificates, have been scanned by our security specialists and we can confirm that the Claims Portal service has not been affected by Heartbleed as the vulnerable version of the OpenSSL library is not used.
We can reassure you that the Claims Portal has not been compromised in any way, therefore there is no need to update your password but you are of course free to change your password if you so wish.
Easter Claims Portal Helpdesk service hours
Please note, the Claims Portal Helpdesk service hours over the Easter period are as follows:
|
Date |
Hours |
|
Thursday 17 April |
7am – 7pm (normal hours) |
|
Friday 18 April |
Closed (National Holiday) |
|
Saturday 19 April |
Closed |
|
Sunday 20 April |
Closed (Outside Normal Service Hours) |
|
Monday 21 April |
Closed (National Holiday) |
|
Tuesday 22 April |
7am – 7pm (normal hours) |
Any e-mails sent to the Helpdesk throughout this time will still receive a ticket and will be processed as soon as possible on the next business working day. The Helpdesk will return to standard service hours from the 22nd April.
Please note, although the Helpdesk will be available for shorter hours the Portal service will remain available and run to standard service hours which are detailed below (excluding bank holidays):
* Monday to Friday 07:00 – 19:00
* Saturday 08:00 – 14:00