The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Please note that all Claims Portal services will be unavailable from 8pm on Saturday 5th November and all day Sunday 6th November, we apologies for any inconvenience this may cause

Release 5 is due to go live on Tuesday 29 November. For the latest information please visit our Release 5 FAQ and watch our website for news and announcements.

Reset your Administrator password online.

To reset your Administrator password online click on the Cannot access your Administrator account? link at the bottom of the page. Click here to find out more. In order to be able to reset your Administrator password online you must have a valid and up to date email address in your Administrator user settings. Log in today and update your settings. Click here to find out how.

Do you have a userguide? Go to the web site http://www.claimsportal.org.uk/ to keep up todate and obtain user guides.

Service and Support hours for the Portal and Help Desk excluding Bank holidays are:

Portal Service Hours:

   * Monday to Friday 07:00 –19:00

   * Saturday 08:00 – 14:00

 

Portal Helpdesk Hours:

   * Monday to Friday 08:00 –18:00

   * Saturday N/A