The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Please note that all Claims Portal services will be unavailable from 8pm on Saturday 5th November and all day Sunday 6th November, we apologise for any inconvenience this may cause.


Release 5 is due to go live on Tuesday 29 November. For the latest information please visit our Release 5 FAQ and watch our website for news and announcements.


Is your internet browser version up to date? The Claims Portal only supports web browser versions of Internet Explorer (IE) that are supported by Microsoft - this is for security reasons and the protection of you/your clients data. IE8 and versions below (IE6, IE7) are not longer supported, and IE9 will not be supported from April 2017. If necessary, please update your browser, download Google Chrome or Mozilla Firefox, or speak to your IT department to ensure that the browser you are using is compatible with the Portal and is supported and secure.


To reset your Administrator password online use the Cannot access your Administrator account? link located in the Log in section. More information on how to reset your Administrator Password can be found in Section D.4 of our user guide.


Do you have a user guide? Go to the web site to keep up to date and view user guides.


Claims Portal Service Hours:

* Monday to Friday 07:00 –19:00 (excluding bank holidays)

* Saturday 08:00 – 14:00


Claims Portal Helpdesk Hours:


* Monday to Friday 08:00 – 18:00

* Saturday N/A

Contact Info
Contact Info

User guides and useful information can be found at:

Access Policies
Access Policies

Access to the Portal is governed by Portal User Agreements which set out the General Conditions of Use on which you may use the Portal provided by Claims Portal Limited.


If you have forgotten your username or password contact your internal DATA SECURITY or SYSTEMS ADMINISTRATOR.

For other matters, please contact us at