The Claims Portal aims to support Pre-Action Protocols by providing a trusted, reliable, secure, swift, electronic communication system. The Claims Portal, developed by CRIF, is a secure electronic portal enabling communications via web services, and has the option of application to application (XML interfaces) with claimant lawyer's and insurers'/compensators' existing in-house systems. The Claims Portal facilitates secure electronic exchange of all information relating to a claim, including documentation, such as medical reports, between claimant lawyers and insurers/compensators.

User Information

Please note that all the Claims Portal Services; Training, A2A integration and Production, will be unavailable on Monday 30th May between the hours of 7:30 am and 9:30 am UK time for scheduled maintenance. We will also be conducting testing on the live site which will result in intermittent down time throughout the day. We apologies for any inconvenience this may cause you.

Reset your Administrator password online.

To reset your Administrator password online click on the Cannot access your Administrator account? link at the bottom of the page. Click here to find out more. In order to be able to reset your Administrator password online you must have a valid and up to date email address in your Administrator user settings. Log in today and update your settings. Click here to find out how.

Do you have a userguide? Go to the web site to keep up todate and obtain user guides.

Service and Support hours for the Portal and Help Desk excluding Bank holidays are:

Portal Service Hours:

   * Monday to Friday 07:00 –19:00

   * Saturday 08:00 – 14:00


Portal Helpdesk Hours:

   * Monday to Friday 08:00 –18:00

   * Saturday N/A

Contact Info
Contact Info

User guides and useful information can be found at:

Access Policies
Access Policies

Access to the Portal is governed by Portal User Agreements which set out the General Conditions of Use on which you may use the Portal provided by Claims Portal Limited.


If you have forgotten your username or password contact your internal DATA SECURITY or SYSTEMS ADMINISTRATOR.

For other matters, please contact us at